Value Propositions

Business Model Decisions Driven by Value Discipline - misc notes from BlogTalkRadio. Remember the rules:

• competitive in all three
• exceed in one - primary
• very good in another - secondary
• cannot be great in all - confused organization

Operationally Efficient

• Functions: Production, Logistics, Finance
• Processes: Order Fulfillment, Resource Management
• Information: Transactions, Costs, Time
• Metrics: Costs, Quality, Time
• Concerns: Past Trends, Transactions, Employee Tasks and Tools
• Structure: Centralized Authority
• Culture: Process, Product-Driven Conformance
• Systems: Integrated Low Cost Transactional Processes
• Management: Command and Control, Quality

Product Leadership

• Functions: R&D, Legal (licenses), Engineering
  
• Processes: Product Development, Concept to Customer Speed
  
• Information: Linkages, Communications
  
• Metrics: Ideas Thru the Funnel, Patents
  
• Concerns: Future Trends, Portfolio of Products & Services, Ideas, Risks
  
• Structure: Ad Hoc - Team Based, High Skills - Loose Structure
  
• Culture: Process, Conceptual, Future driven, experimentation, Out-of-the-Box
  
• Systems: Collaboration and Project Management Platforms
  
• Management: Rewarding Innovation, Risk and Exposure

Customer Intimate

• Functions: Marketing, Sales, Service
  
• Processes: Marketing, Sales, Customer Loyalty
  
• Information: Customer Perceptions, Customer Usage of Offer
  
• Metrics: Loyalty, Customer Success, Testimonials
  
• Concerns: Current Trends, Relationships, Employee Empowerment
  
• Structure: Empowerment at Customer Contact Points, High Skills at the Boundaries between Functions and Departments
  
• Culture: Customer Driven, Acceptance of Wide Variation of Needs, Immediate Customization
  
• Systems: Detailed Customer Base, Linkages between Customer Needs and Processes, Analytical Tools
  
• Management: Customer Quality Measures, Life time Value (Loyalty)
  

See Missing Link #1 for Overview